SHIPPING & DELIVERY

1. HOW MUCH DOES SHIPPING COST?    

Domestic:

RM 10 will be charged for shipping to West Malaysia (Peninsular) and RM 15 to East Malaysia (Sabah & Sarawak). 

International:

No. Country of Destination Country Code Transit Time Document Merchandise Weight Limit
First 500 gm Next 500 gm First 500 gm Next 500 gm
DAYS RM RM RM RM KG
1 Argentina AR 3-4 90 40 137 39 NL
2 Australia AU 2-4 60 15 75 14 20
3 Austria AT 3-4 80 35 100 30 31
4 Bahrain BH 3-5 70 20 75 20 20
5 Bangladesh BD 3-5 55 10 60 10 20
6 Belgium BE 3-4 70 20 100 15 27
7 Bhutan BT 5 75 32 115 39 NL
8 Brazil BR 4-6 85 40 137 38 NL
9 Brunei BN 2-3 35 8 43 6 40
10 Bulgaria BG 2 80 35 157 40 NL
11 Cambodia KH 2-3 40 6 52 6 20
12 Canada CA 3 55 20 110 22 NL
13 Chile CL 4 85 40 180 55 NL
14 China CN 2-3 45 12 63 12 40
15 Cuba CU 4 90 65 180 55 NL
16 Cyprus CY 3-4 90 30 157 40 NL
17 Czech Rep. CZ 3-4 90 35 157 40 NL
18 Denmark DK 3 80 20 100 15 30
19 Egypt EG 3-4 80 15 90 15 20
20 Estonia EE 3-4 80 20 157 40 NL
21 Fiji FJ 4 90 35 180 55 NL
22 Finland FI 3-4 80 35 100 15 25
23 France FR 3 70 20 100 15 30
24 Germany DE 3 70 20 100 19 23
25 Ghana GH 4 90 60 180 55 NL
26 Greece GR 3-4 90 35 100 20 20
27 Hong Kong HK 2-3 42 10 55 12 30
28 Hungary HU 4 85 35 160 36 NL
29 Iceland IS 3-4 85 35 123 20 20
30 India IN 3-4 45 10 65 12 20
31 Indonesia ID 2-3 35 8 45 6 30
32 Iran IR 3-4 85 30 115 22 6
33 Ireland IE 3-4 75 25 100 15 30
34 Italy IT 3-4 75 25 100 15 20
35 Japan JP 2-3 47 12 64 15 30
36 Jordan JO 3-4 85 35 75 20 30
37 Kazakhstan KZ 4 85 40 157 40 NL
38 Kenya KE 4-5 85 35 100 30 20
39 Kuwait KW 3-4 85 30 75 20 30
40 Laos LA 2-3 40 8 52 8 20
41 Lebanon LB 4 80 30 160 40 NL
42 Liechtenstein LI 3-4 80 30 110 35 NL
43 Luxembourg LU 3-4 80 25 144 22 NL
44 Macau MO 2-3 44 10 60 12 30
45 Malawi MW 4 90 60 180 42 NL
46 Maldives MV 3 60 12 65 12 20
47 Mauritius MU 3 90 60 180 40 NL
48 Mexico MX 3 80 25 137 30 NL
49 Mongolia MN 3 70 25 150 22 NL
50 Morocco MA 3-4 82 65 180 45 NL
51 Myanmar MM 2-3 77 20 80 20 20
52 Nepal NP 3 77 25 90 30 NL
53 Netherlands NL 3 75 25 110 23 NL
54 New Zealand NZ 3 55 15 76 17 20
55 Nigeria NG 3-5 90 60 150 42 NL
56 Norway NO 3-4 80 30 120 25 30
57 Oman OM 3 80 40 150 40 NL
58 Pakistan PK 3-4 45 10 62 12 20
59 Papua New Guinea PG 3-4 50 15 66 15 20
60 Philippines PH 2-3 35 9 55 8 20
61 Poland PL 3-4 85 40 160 40 NL
62 Portugal PT 3-4 75 25 100 15 20
63 Qatar QA 3-4 85 25 75 20 20
64 Russia RU 4 90 35 110 20 20
65 Saudi Arabia SA 3-4 75 25 80 25 20
66 Singapore SG 2 22 2 40 5 50
67 Slovakia SK 3-4 90 40 157 40 NL
68 Solomon Islands SB 4 90 65 180 55 NL
69 South Africa ZA 3-5 85 40 150 39 NL
70 South Korea KR 3 43 12 65 15 30
71 Spain ES 3-5 85 35 115 15 20
72 Sri Lanka LK 3-4 45 10 65 12 20
73 Sudan SD 3-4 88 65 180 55 NL
74 Suriname SR 5 88 65 180 55 NL
75 Sweden SE 3 75 25 130 30 NL
76 Switzerland CH 3 75 25 130 30 30
77 Syria SY 3-4 85 40 155 40 NL
78 Taiwan TW 2-3 46 12 65 12 30
79 Tajikistan TJ 5 85 38 155 40 NL
80 Thailand TH 2-3 36 6 45 6 20
81 Tunisia TN 3-4 88 65 100 30 20
82 Turkey TR 3-4 80 20 70 20 20
83 Ukraine UA 3-4 85 40 155 40 NL
84 United Arab Emirates AE 3-4 75 20 80 20 20
85 United Kingdom GB 2-3 70 20 100 15 20
86 United States of America US 3-5 65 20 100 20 NL
87 Uzbekistan UZ 4-5 90 40 157 40 NL
88 Venezuela VE 3-5 110 20 120 20 20
89 Vietnam VN 2-3 40 7 50 6 20
90 Yemen YE 3-4 82 40 157 40 NL
91 Serbia Montenegro CS 3-4 90 40 157 40 NL
92 Rest of the world ROW 5-7 90 65 180 55 NL

*Note: The postage amount shown above is exclusive of 25% fuel surcharge.

 

2. HOW LONG DOES DELIVERY TAKE?

Pos Laju/GDEX is a next day delivery service and makes deliveries Monday - Friday, excluding local public holidays (Malaysia). Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two. Orders made on Friday, after 3 pm will only be shipped on Monday. If customers do not receive their order within 3 working days, please contact info@myhouseofdoll.com to track your order.

 

3. MY ORDER IS NOT HERE YET. WHAT SHOULD I DO?

Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 1 - 14 business days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may receive your purchases at different times. If you have any concerns, please do not hesitate to contact us at info@myhouseofdoll.com or call us at +603-6142 4275 from 8.30 am to 5.30 pm weekdays( temporary until Syawal 2017)

 

4. DO YOU SHIP INTERNATIONALLY? 

Yes, we do.

 

5. WHICH ADDRESS SHOULD I SHIP MY ORDER TO? 

If you are working, it would be advisable to ship to your office address. This is because Pos Laju/GDEX operates between 8.30 am to 8 pm on weekdays. If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Pos Laju/GDEX office to you or sent back to us.

 

6. WHO ARE OUR COURIER SERVICE/LOGISTIC PARTNER?

Orders are shipped via Pos Laju and GDEX. 

 

7. HOW CAN I TRACK MY ORDERS? 

Delivery tracking number will be emailed to you once it is made available. We usually ship within 1-3 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in courier service's tracking system. Normally courier service will keys in tracking code at the end of the day. Once the Dispatch Confirmation is emailed to you, your parcel are under the responsibility of our third party postal service providers (Pos Laju/GDEX) and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).


9. IS THERE ANY OTHER WAY TO CHECK UP ON THE STATUS OF MY ORDER?

You can give us a call at +603-6142 4275 from 11.30 am till 8.30 pm, 7 days a week or email us at info@myhouseofdoll.com

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